Kilkenny Hibernian Hotel

Hands down it was the staff and the hotel. From the moment we entered the young lady behind the reception desk was helpful, well informed and funny. She was kind and (and patient) in answering our questions (hotel and non-hotel related). We ate at the Embers and found the wait staff warm and welcoming, good food, great service. We met the restaurant manager, and we talked about beers and whiskey and the hotel manager, stopped by our table and he was very entertaining as we talked about a variety of subjects including our experiences in Ireland (He was right about Spike Island). I then saw these two managers go around the room doing the same with the other guests, as well as jumping in, helping wherever their was something that needed doing, whether that was filling a water glass, clearing a plate or sharing a good story. I think a good manager doesn't work from the top down, or from an office, but working beside his/her coworkers not only doing what a manager has to do to run a hotel but supporting their staff, the people that have direct contact with the guests. I will say this about one other group that might not have direct contact with the public but sets the stage to making everyone look good and that is the cleaning crew, everything was in its place in our room and the lobby was immaculate. I told one lady that, as I watched her straighten and wipe down every corner of the space. It was all of these small, important parts of the whole that makes the time in a hotel a wonderful experience.

We have a autism child and all the staff went beyond and out of there way to help him in any way they could many thanks Ladys on reception thanks a million for everything First hotel in ireland to eat his food all thanks to the amazing chefs in the kitchen many thanks Our food in the evening in the resturant was to die for The bar was also excellent staff always smiling and greeting just really what we needed Bedrooms were unreal beds so comfy and everything was right what a amazing place to go to stay for few nights would highly recommand with respect

The location was excellent, centrally located. They had a lovely outdoor patio area in front of the hotel that served food and drinks. Food at the restaurant was very good. Rooms were nice and comfortable. Breakfast the next day was also really good. Staff was very friendly and accomodating. The elevator was not working, so staff offered to carry our bags to our rooms. The attached bar was lively at night and they had live music.

Perfectly located in the very centre of town with a short walk to all amenities. Rooms were very soundproof even with a lot of noise on the street outside, when windows were closed we couldn't hear a thing! Beautifully updated decor. Room was spotlessly clean & beds very comfy. Lovely friendly and very accommodating hotel crew that met all our requests promptly & with a smile.

On the day prior to our stay I thought I would have to cancel the booking due to unforeseen circumstances. I spoke to Brendan on reception and he couldn't have been any more helpful. He dealt with my situation in a kind, professional and understanding manner. I ended up not having to cancel and we met Brendan on arrival and he was every bit as pleasant then. The hotel itself is lovely, fabulous decor and really clean and comfortable. We were staying for a concert in Nowlan Park and was only about a 15 min walk from there. We had breakfast in the morning before we left and we couldn't fault that in any way, everything was freshly cooked and as requested. We met another lovely member of staff there but I didn't catch her name.